Last updated: [INSERT DATE]
1. About these terms
These terms and conditions govern your use of the Reliant Travel Group website and the services we provide. By using this website or booking with us, you agree to these terms. Reliant Travel Group is operated by [INSERT REGISTERED COMPANY NAME], registration number [INSERT], of [INSERT ADDRESS].
2. Our role
We act as a travel management agent. We arrange travel products and services supplied by third parties such as airlines, hotels, transport operators, insurers and visa authorities. Those products are subject to the suppliers' own terms and conditions, which apply in addition to these terms.
3. Bookings and payment
Bookings are handled in line with our Booking Policy. No payment is taken through this website. Prices are subject to change until a booking is confirmed and paid, and may be affected by supplier increases, taxes, surcharges and exchange-rate movements.
4. Changes, cancellations and refunds
Changes and cancellations are subject to supplier rules and the fare or rate booked, together with our service fees. Some bookings are non-refundable. Refunds, where due, are paid once received from the relevant supplier.
5. Your responsibilities
You are responsible for providing accurate information, for holding valid travel documents (passports, visas and health requirements), and for checking your confirmation and travel documents for accuracy.
6. Liability
To the extent permitted by law, Reliant Travel Group is not liable for the acts, omissions or default of third-party suppliers, or for loss or damage outside our reasonable control. Nothing in these terms limits any rights you have under the Consumer Protection Act or other applicable law.
7. Intellectual property
The content, branding and design of this website belong to Reliant Travel Group or its licensors and may not be copied or reused without permission.
8. Privacy
We handle personal information in line with our Privacy Policy and the Protection of Personal Information Act (POPIA).
9. Governing law
These terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction.
10. Contact
Questions about these terms can be sent to bookings@relianttravel.co.za or +27 13 000 0000.